Glossary of Terms
“The ISP” means: Airstream Networks Limited “Airstream Wireless” means: Airstream Networks Limited, and should be read to include “us”, “our”, or “we”. “User” includes bodies’ corporate or unincorporated, partnerships, trusts, local or public authorities and any other entities or combinations thereof. Where a pronoun is used in this document, it should be read to include “he”, “she”, “his”, “her”, “hers” or “its”.1. This Agreement
1.1 This agreement applies to all customers of Airstream Wireless.1.2 This agreement also includes Airstream Wireless General Terms and Conditions and other Policies that may also apply.
1.3 Airstream Wireless Acceptable Use Policy applies to anyone who accesses our site, or subscribes to any of our services. .
2. Complying with these Policies
2.1 By using Airstream Wireless Services, you agree to comply to this Acceptable Use Policy and with other Policies which apply to particular services provided by Airstream Wireless.2.2. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THE FOLLOWING ACCEPTABLE USE POLICIES AT ANY TIME YOU MUST IMMEDIATELY CEASE USE OF OUR SERVICES and must send notice of account cancellation in writing to the ISP. The user remains liable for any applicable charges incurred to that time. No penalty will apply to such cancellations except as otherwise specified in this policy or our General Terms and Conditions.
3. Changing Policies
3.1 Airstream Wireless may at any stage change this policy. We will notify you of changes to this policy by posting an updated version of the policy on our website. Any changes apply from when they are first posted on the web site.4. Initial Provision of Wireless Broadband
4.1 For transitions from other broadband services and service providers, it may take up to 15 or more working days from the day you agree to take Airstream Wireless for us to begin to provide the services to you. It may take longer if you request that we start the service to coincide with the completion of any third party service providers billing cycle. These times are an indication only and not a guarantee.4.2 For a new installation of Airstream Wireless it may take up to 10 working days from the day you are informed of a positive signal test.
4.3 You will ensure that all information regarding your Airstream Wireless application is correct and complete. You acknowledge that any incorrect or incomplete information could adversely affect the length of time it takes to connect you to Airstream Wireless and could impact on our ability to provide adequate services.
5. System Abuse
5.1 System Abuse is strictly prohibited. Airstream Wireless may terminate or modify service immediately and may bill for any resulting support charges if the client engages in system abuse. Following is a list of actions, which are defined to be system abuse. This list is non-exclusive; any action about which there is any doubt should be referred to Airstream Wireless Internet for evaluation.- Attempting to access the internet from two Airstream Wireless enabled locations at the same time.
- Attempting to circumvent user authentication or security of any host, network, or account on Airstream Wireless systems or the Internet at large (”hacking”).
- Attempting, in any way, to interfere, alter, dismantle, or otherwise “Hack” equipment including wireless receiver, router and other hardware that enables the service at your location, or any location where Airstream Wireless equipment is installed.
- Attempting, in any way, to interfere with or deny service to any user or any host on the Internet. This includes, but is not limited to: the spawning of an excessive number of processes, Consuming excessive amounts of memory, central processor time, hard disk storage space, and abusing any general system resources on the Airstream Wireless network or its servers.
- Port scanning or investigating network configuration without the permission of Airstream Wireless.
- Running server type services from your Airstream Wireless connection.
- Engaging in harassment, whether through language, frequency, or size of messages.
- Users are not permitted to send multiple unsolicited email (Spam) to single or multiple users including, but not limited to, advertising email.
- Adding or attempting to add addresses to any mailing list without explicit positive consent of the addressee. (This also violates the Privacy act)
- Using an Airstream Wireless account or network connection to collect replies to messages sent from another provider which violate these rules or those of that provider.
- Excessive use of P2P downloading programs.
- Intentionally introduce anything harmful or destructive (such as viruses, worms, Trojan horses, time bombs or bots) to, or interfere in any way with, our or anyone else’s computer system(s) or wireless communications services.
- Using an account at another provider to promote an Airstream Wireless Web site in an abusive manner;
If we feel that you have been abusing our system, we will not hesitate to disconnect your service indefinitely. In some cases, we may also add an additional charge and possibly prosecute. Any failure to obey these rules will result in a warning. If we consider the breach to be sufficiently serious (at our discretion), you agree that we may disconnect your services without liability to you.
6. Fair Use
All our Services are subject to what we regard is Fair Use. We may apply this Fair Use Policy where in our reasonable opinion your use of our Services is excessive and/or unreasonable as detailed below. We have developed this Fair Use Policy by reference to average customer profiles and estimated customer use of our Services.- If your use of our Services excessively exceeds your data subscription over any month, then your use may be deemed excessive and/or unreasonable.
- If your use of our Services exceeds estimated use patterns over any month, then your use may be deemed excessive and/or unreasonable.
If your use is excessive and/or unreasonable Airstream Networks may in the first instance contact you to advise that your use is in breach of this Acceptable Use Policy. We may then request that you stop or alter your use to come within our Fair Use Policy. If your excessive or unreasonable use continues after receipt of a request to stop or alter the nature of such use, we may without further notice, apply charges to your account for the excessive and/or unreasonable element of your use; suspend, modify your data plan or restrict your use of our Services. In extreme cases we may withdraw your access to our services altogether.
7. Your Responsibilities
7.1 You are responsible for all your activities while using our services, and material you post to our website.7.2 It is your responsibility to maintain the security of your personal information. We recommend you do not give out personal information such as credit card details on unsecured sites.
7.3 You are responsible for what you view over the internet, including what your children view. Some content on the internet is adult and may not be suitable for children to view.
8. Quality of Services
8.1 You acknowledge that any claims made about speed of service are best effort peaks and not guarantees. Speed claims are line speeds only and no guarantees are made for national and international traffic, or any particular type of traffic.8.2 Latency is not guaranteed, but should remain well below 1000ms one-way across the line only. There are no jitter guarantees.
8.3 This service is not guaranteed to be fault free or continuous. This is because the service runs over a wireless network.
8.4 It is your responsibility to ensure the “line of site” of your wireless receiver remains uninterrupted after the installation has been completed, it is over to you to arrange removal of trees, alterations to building consents etc that may come to interfere with your service over time.
8.5 P2P File sharing applications are not supported by the Airstream Wireless Network, there is no guarantee P2P client programs will function with our services, nor will we provide support or access for such clients as:
- Fasttrack (Kazaa, KazaaLite, Diet Kazaa, Grokster, iMesh, giFT, Poisoned, mlMac)
- Gnutella (Shareaza, XoLoX, , Gnucleus, BearShare, LimeWire (java), Morpheus, Phex, Swapper, Gtk-Gnutella (linux), Mutella (linux), Qtella (linux), MLDonkey, Acquisition (Mac OS), Poisoned, Swapper, Shareaza, XoloX, mlMac)
- Gnutella2 (Shareaza, MLDonkey, Gnucleus, Morpheus, Adagio, mlMac)
- DirectConnect (DirectConnect (AKA DC++), MLDonkey, NeoModus Direct Connect, BCDC++, CZDC++ )
- eDonkey (eDonkey2000, eMule, xMule (linux), Shareaza, MLDonkey, mlMac, Overnet)
- Soulseek (Soulseek, MLDonkey)
- BitTorrent (BitTorrent, BitTorrent++, Shareaza, MLDonkey, ABC, Azureus, BitAnarch, SimpleBT, BitTorrent.Net, mlMac, BitComet)
- Blubster (Blubster, Piolet)
- WPNP (WinMX)
- Warez (Warez)
- Other P2P (Any other software the ISP regards as “P2P” software)
9. Changes to Terms and Conditions
9.1 We may at any time change these terms and conditions and any other policies that apply.9.2 We may at any time, giving you 30 days notice via email:
- Change the charges for services.
- Amend or discontinue the services, or move you onto another equivalent plan.
It is your responsibility to provide us with correct and current contact information.